Your Essence Hawai'i is not currently accepting any returns due to COVID-19. We have the right to refuse replacement of any items. We are not responsible for lost or damaged mail. If you have received broken or damaged goods, please contact us and we will try to accommodate you as best as we can.
For Black Friday sales, please know that all products are non-refundable. We will NOT accept any returns from purchases made with the Black Friday discounts. All orders will be shipped out before December 15th per USPS standards in order to receive them before Christmas.
Please know that processing times can vary 1-3 weeks.
Mahalo for your unconditional support,
Zayanna, Owner of Your Essence Hawai'i